Frequently asked questions

You can easily order through our webshop. Add products to your cart and go through the checkout. You will receive an order confirmation by e-mail.

Yes, contact us via the contact page. Our staff will be happy to help you with your order.

For most products there is no minimum order quantity for private customers. Specific conditions apply to B2B orders — please contact us for more information.

Within Belgium, orders are usually delivered within 2–3 working days. International shipping takes 5–7 working days, depending on the destination.

Shipping costs depend on the weight and destination of your order. See our shipping page for the current rates.

Yes, we deliver to more than 120 countries worldwide. Contact us for information about your specific destination and the applicable conditions.

Absolutely. Our products are selected for their quality and suitability for professional chocolatiers and pastry chefs. From moulds and packaging to couverture — everything is of professional quality.

Chocolate is best stored in a dry, cool place (15–18°C), away from direct sunlight, moisture and strong odours. Avoid temperature fluctuations to prevent blooming.