Returns and right of withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.

Within the cooling-off period, send an e-mail to info@moldart.be stating your order number and the products you wish to return. You then have a further 14 days to send the products back.

Return the product unused, undamaged and in its original packaging, together with all accessories. If a product has been used or damaged, we may charge for the reduction in value.

Mol d’Art
Itselaarlaan 12
3290 Webbekom (Diest)
Belgium

The costs of returning the product are at your expense, unless the product was damaged or delivered incorrectly. We recommend sending your return with a tracking number.

After receiving and inspecting the products, we will refund the purchase price, including the original standard shipping costs, within 14 days via the same payment method.

The right of withdrawal does not apply to products made to measure or to your specifications, such as custom-built machines, personalised moulds and packaging with your logo.

Report this within 7 days of delivery to info@moldart.be, stating your order number and including clear photos of the product and the packaging. We will find a solution as quickly as possible: a replacement, repair or refund.

We apologise. Please let us know within 7 days. We will arrange the return and send you the correct product as quickly as possible.

Contact us with your order number, the machine type and a short description of the problem. Our technical department will help you further.

No, the statutory right of withdrawal only applies to consumers. For business customers, a return is only possible with our prior written consent.

Complaints must reach us in writing within 7 days of delivery or of the invoice being sent. A complaint does not entitle you to suspend payment. The full provisions can be found in our general sales conditions.