Privacy

Privacy policy

Your privacy is important and we respect it. Here you can read which data we process, why we do so and which rights you have.

How we handle your data

Mol d'Art BV processes personal data of visitors and customers of this webshop. We keep that data in a secure environment and do not pass it on to other parties, except to the service providers we need in order to carry out your order.

Which data we process

For an order or an account, the webshop asks for your name, your billing and delivery address, your e-mail address and your telephone number. If you order as a company, you also enter your company name and your VAT number.

If you fill in the contact form or send us an e-mail, we keep your message and your contact details for as long as is necessary to handle your question in full.

When you visit the website, our servers record the technical characteristics of your request in log files: the page requested, the IP address, the time, the referring page, the screen size and the browser used.

We do not investigate who uses which IP address at which moment. This data is kept for a few months and is only used to analyse the use of the site statistically and to improve how it works.

The website places cookies in order to keep working, to remember your language choice and your basket, and to understand how visitors use the site. Which cookies these are exactly and how you can refuse them can be read in our cookie policy.

Your payment is handled through the secure environment of our payment partner Mollie. As a result, your card or account details do not end up on our own servers. We only see whether a payment has succeeded, by which method and for which amount.

What we use your data for

We use your data to process, ship and invoice your order, and to keep you informed about it by e-mail. Without this data we cannot carry out the agreement with you.

We use your contact details to answer your questions, to help you with a problem with a delivery or a product, and to send you a quotation.

If you subscribe to our newsletter, we use your e-mail address only to send that newsletter. At the bottom of every newsletter there is a link to unsubscribe. If that does not work, we will remove you from the list as soon as you ask us to do so in writing.

We keep invoices and the associated data for as long as the accounting retention obligation requires.

Who we share your data with

We engage a limited number of parties that work on our instructions and that only receive the data they need for their task.

Mollie processes your online payment.
The carrier, DPD or UPS depending on the destination, receives your name, address and telephone number in order to deliver your parcel.
Our e-mail service sends the confirmation e-mails for your order.
Our hosting partner manages the servers on which the webshop runs.

Mol d’Art does not pass on your data to other parties for their own purposes under any condition, and does not sell or rent it.

This website may contain links to other websites. Mol d’Art is not responsible for the privacy policy of those websites.

How long we keep your data

Data	Retention period
Server log files	A few months
Send log of our e-mails	14 days
Messages via the contact form or by e-mail	As long as necessary to handle them, after that in our e-mail archive
Orders and invoices	In accordance with the legal retention obligation
Newsletter subscription	Until you unsubscribe

Your rights

You have the right to know which data we process about you and to receive a copy of it. In addition, you can ask us to:

correct or complete inaccurate data;
delete your data, in so far as we are not legally required to keep it;
restrict the processing;
transfer your data in a readable file;
object to a processing operation.

Send an e-mail to info@moldart.be. We will answer your question as soon as possible. In order to avoid providing data to the wrong person, we may ask you to prove your identity.

If you no longer wish to be contacted by Mol d’Art, please let us know at info@moldart.be. We will then remove your data from our contact list.

If you are not satisfied with the way we handle your data, you can submit a complaint to the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussel, contact@apd-gba.be.

Security and changes

The traffic between your browser and our website runs over an encrypted connection. We take the necessary measures to prevent loss, unlawful use or alteration of your data, and we limit access to the employees who need it.

If in our judgement our website is being misused, we may deny access to certain IP addresses or e-mail addresses.

If we wish to use your data for a purpose that is not yet set out in this policy, we will inform you of this before we start doing so.

Mol d’Art BV, Itselaarlaan 12, 3290 Webbekom (Diest), Belgium.
E-mail info@moldart.be, telephone +32 13 33 41 77.

A question about your data?